FAQs

Which countries do we deliver to?

We ship worldwide. We've partnered with leading postal carriers and shipping services that operate across more than 180 countries and islands around the world.

What is the delivery charge?

We are proud to provide all our customers with FREE Shipping on ALL orders!

When can I expect my delivery?

Standard delivery times for our FREE Shipping service are roughly 10-20 business days, depending on your location and your local postal service. For latest information about our shipping schedules in your region, please check our Shipping Info page.

What about Express Delivery?

We don't provide an express delivery service (courier service) because of the considerable extra cost that our customers would incur. Express delivery services will typically cost a lot more than the canvas prints themselves and are more likely to incur customs fees. For these reasons we choose to ship simply via standard Postal services, with tracked delivery. This may take a little longer than express couriers, but will be absolutely free.

Does my canvas print come framed?

All our wall art products are sold as unframed canvas prints (unless otherwise specified) which are supplied gently rolled and dispatched in a rigid tube for protection in transit. This means that we can provide Free Shipping on your order, while minimizing the risk of damage to the canvas in transit.

What is your Returns Policy?

Our returns policy lasts 15 days. If 15 days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and packaged as new in the original packaging. To request a return, please contact us and we will guide you through the steps to process your return. For more information, please see our Returns Policy page.

What is your Cancellation Policy?

Upon purchase of your order, you will be given up to 12 hours to cancel your order. We will provide you a full refund if required if you cancel your order within the first 12 hours. However if 12 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us. For more information, please see our Returns & Cancellations page.

How can I get in touch with Support?

To reach out to us with any questions, support or assistance with your order, please send us a message via our Contact Page. We aim to respond to all customer enquiries within 1 working day.